Securit

Last updated: September 27, 2025

Introduction

Welcome to Manqor. We give the highest priority to protecting your personal information and transactions. On this Security Page, you will find a clear overview of how we secure your data, ensure safe payments, and provide guidance on how you can safely use our site.

1) General Security Policies

  • We use industry-standard security protocols (such as TLS/HTTPS) to ensure all information transmitted between your browser and our server is end-to-end encrypted.

  • Regular system updates and security patches are applied.

  • Only necessary data is collected and used strictly for its intended purpose.

2) Personal Information & Data Privacy

  • We collect your name, delivery address, contact number, and order-related details.

  • Your personal information will never be sold to third parties without your consent.

  • Data retention policy: Order and transaction data may be stored for a specific duration (e.g., 3–7 years) for legal and business purposes.

3) Payment Security

  • We rely on trusted payment gateways (such as bKash, Nagad, or bank card processors) and never store your card/bKash PIN on our servers.

  • Payment processing is handled in compliance with PCI-DSS standards or according to the security standards of the payment gateway.

  • If you notice any unauthorized transactions, please report them immediately — we will investigate promptly.

4) Account & Login Security

  • Use a strong password (at least 8 characters, with uppercase, lowercase, numbers, and symbols).

  • Enable Two-Factor Authentication (2FA) if available.

  • Avoid using the “Remember me” option on public or shared devices.

5) Fraud Prevention & Suspicious Orders

  • For unusual or high-volume orders, we may conduct extra verification (phone/email confirmation).

  • Never share your password, payment details, or OTP with anyone — even if they claim to be from Manqor.

  • Report suspicious emails, calls, or messages to support@manqor.com or contact our customer care team.

6) Delivery & Product Handling Security

  • Your products are packaged securely according to safety standards to prevent tampering or damage during transit.

  • Delivery proof: Always collect the proper receipt/invoice from the delivery person, and report issues within 72 hours.

7) Cookies & Tracking

  • Cookies are used for site performance and usage analytics.

  • You may control cookie settings from your browser, but disabling them may limit certain site features.

8) Quick Safety Tips for You

  • Be cautious when making online payments over public Wi-Fi.

  • Update your password regularly.

  • Do not click suspicious links; always log in via the official manqor.com website or app.

9) Support & Complaints

  • Email: support@manqor.com

  • Phone/WhatsApp: +8801XXXXXXXXX (Customer care available in Bangla/English)

  • Working Hours: Mon–Fri, 10:00 AM – 7:00 PM (BST)

  • Direct security reporting: security@manqor.com

10) Legal Notice

  • Our privacy and security policies may be updated periodically. In case of major updates, you will be notified by email.

  • For more details, please check our Privacy Policy page.

11) Frequently Asked Questions (FAQ)

Q: I see an unusual charge on my card — what should I do?
A: Contact your bank immediately and then report the issue to us at support@manqor.com. We will investigate quickly.

Q: My account is locked — what should I do?
A: Use the “Forgot password” option to reset your password, or contact customer care if the issue continues.

Q: How can I enable 2FA?
A: Go to Account > Security Settings and set up 2FA (via SMS or Authenticator app).

Thank You

Thank you for shopping at Manqor. Your security is our priority. If you have any questions or concerns, please reach out to us using the contact details above.

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